Frequently Asked Questions (FAQs)

Welcome to the Fleet Street Mart FAQ page! Here you'll find answers to common questions about our products, ordering process, shipping, returns, refunds, and customer support. If you need further assistance, please contact our team at info@fleetstreetmart.shop.

1. About Fleet Street Mart

What is Fleet Street Mart?

Fleet Street Mart is an online store offering practical everyday products and stylish beauty essentials, including LED makeup mirrors, lighted vanity mirrors, and magnifying mirrors.

Where is Fleet Street Mart based?

Our business address is:

97 Fleet St, London EC4Y 1DH, United Kingdom.

How can I contact Fleet Street Mart?

You can contact our customer support team using the following details:

2. Products and Orders

How can I place an order?

Browse our online store, select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the instructions to enter your delivery details and complete your payment.

How can I find out more about a product?

Each product page contains relevant descriptions, features, and specifications. If you need additional information before placing an order, please email us at info@fleetstreetmart.shop.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible at info@fleetstreetmart.shop. We will do our best to assist you before the order is dispatched. Changes and cancellations cannot always be guaranteed once an order has been processed or shipped. Your statutory cancellation rights remain unaffected.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation email. Please check your spam or junk folder if you cannot find it. If you still need assistance, contact our customer support team.

3. Shipping and Delivery

Do you offer free shipping?

Yes! We offer free standard shipping within our UK shipping area. There are no standard shipping charges for eligible UK orders.

Do you ship internationally?

No. We currently ship within the United Kingdom only and do not offer international shipping.

How long does delivery take?

Our estimated delivery timeframe is 5–8 business days in total.

This includes:

  • Order processing: 2–3 business days.

  • Transit time: 3–5 business days after dispatch.

Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other unforeseen circumstances.

How can I track my order?

Where tracking is available, we will send tracking information by email after your order has been dispatched. You can use the provided details to follow your shipment.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at info@fleetstreetmart.shop. Include your order number so our team can help you investigate the delay.

Can I change my delivery address?

If you need to update your delivery address, contact us as soon as possible. We will try to make the change before dispatch, but we cannot guarantee updates once your order has been shipped.

4. Returns and Refunds

What is your return policy?

We offer a 30-day return policy, subject to the conditions outlined in our Return and Refund Policy. Our store policy also specifies that returned products must be sent back within 14 days as applicable to the return process.

Please contact us before sending an item back so we can provide the appropriate instructions. Our policy does not limit your statutory consumer rights.

What condition must a returned product be in?

Under our standard return conditions, products should be in new, unused condition and returned in their original packaging with all included accessories and components.

These conditions are subject to applicable consumer protection laws, including any rights that apply when an item is faulty or not as described.

How do I request a return?

To request a return, email info@fleetstreetmart.shop with:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photographs, if relevant.

Our team will review your request and provide the next steps.

How long do refunds take?

Our policy aims to process eligible refunds within 10 days after the returned item has been received and inspected. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Your statutory refund rights and deadlines, where applicable, take precedence over any conflicting store policy.

What if I receive a damaged, defective, or incorrect item?

Please contact us at info@fleetstreetmart.shop as soon as possible. Include your order number and photographs showing the issue, if available. We will review the matter and help determine an appropriate resolution in accordance with applicable law.

5. Payments and Security

What payment methods do you accept?

The payment methods available to you will be displayed at checkout. Available options may vary depending on your location and the payment services enabled on our store.

Is it safe to shop at Fleet Street Mart?

We aim to provide a secure shopping experience. Payments are processed through the payment services made available at checkout. Please review our Privacy Policy for information about how personal information is handled.

6. Product Care and Information

Will my product look exactly like the pictures?

We make reasonable efforts to display products accurately. However, colours and appearances may vary slightly due to screen settings, lighting, photography, or manufacturing variations. Please review the product description and specifications before ordering.

Where can I find product specifications?

Product specifications and features are listed on the relevant product page. If you need clarification about dimensions, lighting features, magnification, power requirements, or included accessories, please contact us before purchasing.

7. Customer Support

How can I contact customer support?

You can reach us through the following channels:

For order enquiries, please include your order number to help us assist you efficiently.

When can I expect a response?

We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on the volume and nature of enquiries.

8. Still Have Questions?

If you cannot find the answer you are looking for, we are happy to help.

Fleet Street Mart
Email: info@fleetstreetmart.shop
Phone: +44 131 663 2166
Business Address: 97 Fleet St, London EC4Y 1DH, United Kingdom

Thank you for choosing Fleet Street Mart. We appreciate your trust and look forward to helping you enjoy a convenient shopping experience.