Terms of service
Overview
Welcome to Fleet Street Mart. The terms "we", "us", and "our" refer to Fleet Street Mart. We operate this online store and website, including all related information, content, features, products, and services, to provide you with an online shopping experience.
These Terms of Service govern your access to and use of our website and services. By visiting our website, browsing our products, or placing an order, you agree to these terms and our applicable policies.
Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not use our website or services.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any laws applicable to you when using our website or purchasing our products.
You must not transmit malicious software, viruses, or any code designed to interfere with the operation or security of our website.
We reserve the right to refuse service or restrict access where reasonably necessary, subject to applicable law.
2. General Conditions
We reserve the right to refuse or cancel orders where permitted by law, including in cases involving suspected fraud, unauthorized transactions, pricing errors, or product availability issues.
You understand that information you submit, excluding payment card information, may be transmitted across various networks to facilitate the operation of our services. Payment information is handled by applicable payment processors in accordance with their security practices and policies.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or services without our prior written permission, except where permitted by law.
3. Product Information and Availability
We make reasonable efforts to display accurate product descriptions, photographs, specifications, and prices.
However, product colors and appearances may vary depending on your device, screen settings, lighting, or photography. Minor differences may also arise from manufacturing variations or product updates.
All products are subject to availability. We reserve the right to update product descriptions, discontinue products, or modify product offerings, subject to applicable law and existing customer rights.
If a material error affects your order, we will take appropriate steps to resolve the issue and communicate with you where necessary.
4. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase.
We reserve the right to change product prices at any time. However, price changes will not automatically alter an order that has already been accepted.
Orders must be paid for using the payment methods made available at checkout. By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
If a payment is declined or cannot be verified, we may be unable to process your order.
5. Orders and Order Acceptance
When you place an order, you submit an offer to purchase the selected products under these Terms of Service.
After submitting an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfilment.
We reserve the right to review, decline, or cancel an order where legally permitted, including when products are unavailable, a pricing or listing error has occurred, or a transaction appears fraudulent.
If we cancel an order after payment has been taken, we will arrange an appropriate refund in accordance with applicable law.
Please ensure that your contact details and delivery address are accurate when placing an order.
6. Shipping and Delivery
Fleet Street Mart currently offers free standard shipping within the United Kingdom only. We do not currently offer international shipping.
Our estimated delivery timeframe is:
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Order processing: 2–3 business days.
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Transit time: 3–5 business days after dispatch.
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Total estimated delivery: 5–8 business days.
These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be delayed by courier operations, adverse weather, public holidays, high order volumes, or other circumstances beyond our reasonable control.
For more information, please refer to our Shipping Policy.
Nothing in these terms limits any rights or remedies you may have if an order is not delivered within the period required by applicable law.
7. Returns and Refunds
We want you to be satisfied with your purchase. Return and refund requests are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.
Our store policy provides for a 30-day return policy, with returned items required to be sent back within 14 days under the conditions outlined in that policy. Eligible refunds are generally processed within 10 days after the returned product has been received and inspected.
Returned products must meet the applicable eligibility requirements, including being in their original packaging and in new, unused condition, subject to statutory rights.
Please contact us before sending a product back so we can provide the appropriate return instructions.
Our store policy does not replace or restrict any statutory cancellation, refund, repair, replacement, or other consumer rights that apply to your purchase.
For full details, please review our Return and Refund Policy.
8. Accuracy of Billing and Account Information
You agree to provide accurate, complete, and current information when making a purchase.
You are responsible for updating your email address, delivery address, and other relevant information so that we can process your orders and contact you when necessary.
We reserve the right to reject or cancel orders where permitted by law if we reasonably suspect fraudulent activity, unauthorized purchasing, or misuse of our services.
9. Third-Party Tools and Services
Our website may provide access to third-party tools, applications, payment providers, delivery services, or other services.
These services may be provided by independent third parties and may be subject to their own terms and privacy policies.
We do not control all aspects of third-party services and are not responsible for their independent practices, except where liability cannot be excluded under applicable law.
Your use of third-party services is subject to the terms and conditions of the relevant providers.
10. Third-Party Links
Our website may contain links to third-party websites for convenience or additional information.
We do not necessarily endorse or control the content, products, or services available on these external websites.
Accessing third-party websites is at your own discretion. We recommend reviewing their terms and privacy policies before providing personal information or completing transactions.
11. Reviews, Feedback, and Submissions
If you submit reviews, suggestions, comments, photographs, or other feedback to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, fraudulent, misleading, defamatory, abusive, or infringing on another person's rights.
Where permitted by law, you grant us permission to use, reproduce, and display feedback you voluntarily submit for purposes related to our business, including improving our services and presenting customer reviews.
We will not use this section to override any applicable privacy or data protection rights.
12. Personal Information and Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
We process personal information in accordance with applicable data protection laws and the practices described in that policy.
Please review our Privacy Policy to understand how your information is collected, used, stored, and shared.
13. Errors, Inaccuracies, and Omissions
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct such errors, update information, and take appropriate action regarding affected orders where permitted by law.
We will respect any contractual and statutory rights that customers have already acquired.
14. Prohibited Uses
You may use our website only for lawful purposes. You must not use our website or its content:
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For any unlawful or fraudulent activity.
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To violate applicable laws or regulations.
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To infringe our intellectual property rights or the rights of others.
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To harass, threaten, abuse, or discriminate against others.
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To submit false or misleading information.
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To upload malicious software or interfere with website security.
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To collect or misuse other customers' personal information.
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To interfere with or circumvent website security features.
We reserve the right to take reasonable action to address prohibited activities, subject to applicable law.
15. Disclaimer and Limitation of Liability
We aim to provide reliable website access and accurate product information. However, we cannot guarantee uninterrupted or error-free website operation at all times.
To the extent permitted by applicable law, we are not liable for losses resulting from temporary website interruptions, technical errors, or events beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability for matters that cannot legally be excluded or limited, including applicable statutory consumer rights and any liability that must remain enforceable under UK law.
16. Indemnification
To the extent permitted by law, you agree to be responsible for losses reasonably arising from your unlawful misuse of our website or your violation of these terms or another person's rights.
Nothing in this section requires you to accept liability that cannot lawfully be imposed on you as a consumer.
17. Termination
We may restrict or terminate access to our website or services where reasonably necessary and legally permitted, including in response to fraudulent activity, security threats, or serious violations of these terms.
Any rights or obligations that arose before termination will remain subject to applicable law.
Provisions that by their nature should continue after termination will remain in effect to the extent legally appropriate.
18. Governing Law and Consumer Rights
These Terms of Service are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protection laws that apply to your purchase.
If you are a consumer, nothing in these terms is intended to deprive you of mandatory rights available under the law of your country of residence or to restrict access to a court or remedy where such restrictions would be unlawful.
19. Changes to These Terms of Service
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.
The latest version will be published on this page with an updated revision date.
Your continued use of our website after changes are published does not remove any rights you may have under applicable law.
20. Contact Information
If you have any questions about these Terms of Service, please contact us.
Business Name: Fleet Street Mart
Phone Number: +44 131 663 2166
Email: info@fleetstreetmart.shop
Business Address: 97 Fleet St, London EC4Y 1DH, United Kingdom
Website: fleetstreetmart.shop
Thank you for shopping with Fleet Street Mart.