Shipping policy

At Fleet Street Mart, we are committed to providing a smooth and reliable shopping experience. We offer free shipping on all eligible orders within the United Kingdom. Please review our shipping policy below for information about order processing, delivery times, and shipping destinations.

1. Shipping Destinations

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping. Orders with delivery addresses outside the United Kingdom cannot be fulfilled.

2. Shipping Costs

Free Standard Shipping: We offer free standard shipping on all orders delivered within our UK shipping area.

There are no standard shipping charges for eligible UK orders at checkout.

3. Order Processing Time

Our order processing time is typically 2–3 business days.

During this period, we verify your order, prepare your items, and arrange dispatch. Orders are processed on business days, excluding weekends and public holidays.

Processing may occasionally take longer during busy periods, promotional events, or unforeseen circumstances.

4. Shipping and Delivery Time

Our estimated delivery timeframe is as follows:

  • Order Processing Time: 2–3 business days

  • Transit Time: 3–5 business days after dispatch

  • Total Estimated Delivery Time: 5–8 business days

Delivery estimates begin after an order is placed and are provided as a guide. Actual delivery times may vary depending on the delivery location, courier operations, public holidays, and circumstances beyond our control.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Where tracking information is available, we will provide your tracking details by email once your order has been dispatched. You can use these details to follow your shipment's progress.

Please ensure that your email address and delivery information are accurate when placing your order.

6. Delayed or Missing Orders

Although we aim to deliver all orders within the estimated 5–8 business-day timeframe, occasional delays may occur due to courier issues, adverse weather, high shipping volumes, or other unexpected circumstances.

If your order has not arrived within the expected delivery period, please contact our customer support team. We will do our best to assist you and help resolve the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your delivery address, please contact us as soon as possible at info@fleetstreetmart.shop. We will try to update the information before your order is dispatched, but changes cannot be guaranteed once processing or shipping has begun.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at info@fleetstreetmart.shop.

Include your order number and, where possible, photographs showing the issue. Our team will review your request and help determine the appropriate next steps in accordance with our policies and applicable consumer protection laws.

9. Contact Information

If you have questions about shipping, delivery estimates, or an existing order, please contact us using the details below.

Store Name: Fleet Street Mart
Phone Number: +44 131 663 2166
Email: info@fleetstreetmart.shop
Business Address: 97 Fleet St, London EC4Y 1DH, United Kingdom

Thank you for shopping with Fleet Street Mart. We appreciate your trust and look forward to serving you.