Payment Policy

At Fleet Street Mart, we aim to make your shopping experience simple, convenient, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when placing an order through our online store.

1. Accepted Payment Methods

We currently accept the following payment methods through the options available at checkout:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

The payment methods available for a particular transaction may depend on your card issuer, payment provider, and other applicable restrictions.

2. Payment Processing

All payments must be completed through the payment options provided at checkout.

When you place an order, your payment details are processed through the applicable payment provider. Fleet Street Mart does not intentionally collect or store your full payment card details directly through our website.

Your order may be subject to payment authorization and verification before it can be processed or dispatched.

If your payment is declined, unsuccessful, or cannot be authorized, you may need to contact your bank or card issuer or select another available payment method.

3. Currency and Pricing

Product prices and applicable charges will be displayed on our website and at checkout before you complete your purchase.

Please review your order total carefully before submitting your payment.

If your payment card uses a currency different from the currency charged by our store, your bank or card issuer may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are not controlled by Fleet Street Mart.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation email containing your order details.

Receiving an order confirmation does not necessarily mean that your payment has completed every verification step or that your order has been dispatched.

If we are unable to process your payment or fulfil your order, we will take appropriate steps to notify you and arrange any refund required under applicable law.

5. Payment Security

We take reasonable steps to support secure transactions through the payment services available on our website.

Payment information is handled by the relevant payment providers in accordance with their security procedures and applicable requirements.

To help protect your payment information, please ensure that you are using our official website and never share your card PIN, password, or one-time verification code with anyone claiming to represent Fleet Street Mart.

6. Failed or Declined Payments

If your payment is declined or fails during checkout, please consider the following steps:

  • Check that your card details have been entered correctly.

  • Confirm that your card has sufficient available funds or credit.

  • Check whether your bank requires additional verification.

  • Contact your card issuer if the issue continues.

  • Try another accepted payment method if one is available.

Please avoid submitting repeated payments if you are unsure whether a transaction has succeeded. Contact us if you believe you have been charged more than once for the same order.

7. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase, where possible.

Our store policy aims to process eligible refunds within 10 days after the returned product has been received and inspected. Your statutory refund rights and any legally required refund deadlines take precedence over this processing timeframe.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For further information, please review our Return and Refund Policy.

8. Incorrect Charges and Payment Enquiries

If you notice an incorrect charge, a duplicate payment, or another issue relating to your transaction, please contact us as soon as possible.

To help us investigate, please provide your order number, the date of the transaction, and a description of the issue. For your security, do not email your full card number, PIN, password, or security code.

9. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date where appropriate.

10. Contact Information

If you have any questions about payments, billing, or transactions, please contact us using the details below.

Business Name: Fleet Street Mart
Email: info@fleetstreetmart.shop
Phone: +44 131 663 2166
Business Address: 97 Fleet St, London EC4Y 1DH, United Kingdom

Thank you for shopping with Fleet Street Mart. We appreciate your trust and look forward to providing you with a convenient shopping experience.