Refund policy

At Fleet Street Mart, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.

1. Return Policy

We offer a 30-day return policy. However, you must contact us to initiate your return and send the product back within 14 days of receiving your order.

To qualify for a return, your item must meet the following conditions:

  • The product must be in its original packaging.

  • The product must be in new, unused condition.

  • The product must be returned with all original accessories and included components.

  • You must contact us by email before returning the product to receive return instructions.

Items that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To request a return, please contact our customer support team by email at info@fleetstreetmart.shop.

Please include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return.

  • Photographs of the product, if applicable.

Our team will review your request and provide instructions on how to proceed. Please do not send items back without contacting us first.

3. Refund Policy

We aim to process eligible refunds within 10 days after your return has been received and inspected.

Once we receive your returned product, we will inspect its condition and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

If your return does not meet our eligibility requirements, we will inform you of the outcome and explain the available options.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@fleetstreetmart.shop as soon as possible.

Include your order number and photographs showing the issue, if applicable. We will review your case and work with you to determine an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

5. Return Shipping

Please contact us before arranging return shipping so we can provide the appropriate instructions.

Any applicable return shipping costs and responsibility for those costs will be communicated when your return request is reviewed, subject to applicable consumer protection laws.

If your item is faulty, damaged, or incorrectly supplied, your statutory rights regarding return shipping and remedies remain unaffected.

6. Exceptions and Consumer Rights

Some products may be ineligible for return where permitted by applicable law, including certain personalized or hygiene-sensitive products.

This policy does not affect your statutory rights as a consumer. Where applicable law provides additional rights or protections, those rights will take precedence over any conflicting provision in this policy.

7. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Fleet Street Mart
Phone Number: +44 131 663 2166
Email: info@fleetstreetmart.shop
Business Address: 97 Fleet St, London EC4Y 1DH, United Kingdom